Terms & Conditions

Your use of this website www.thegivingbox.co.uk and any product or service contained within constitutes acceptance of these Terms & Conditions.  These terms and conditions may be amended at any time by updating this page.

Pricing Policy

The Giving Box make every effort to ensure that the pricing and other information displayed on this website is correct and up to date. However, if an error in the pricing of a product or any other error is found The Giving Box cannot be held responsible. Any user of the site acknowledges that information within its products on this website may include errors or inaccuracies.

Postage & Packaging

Postage and packaging is included in the price of the boxes. Tracked services will incur additional costs and the details of these can be found in our Delivery page.


Full payment for any The Giving Box product must be received before your order can be accepted. Once payment has been received a confirmation of your order will be sent by email to the email address provided by yourself. Please check this confirmation email carefully and notify us immediately by email if there are any errors. Please submit these details as soon as possible.

We reserve the right to cancel the contract between us if:

– we have insufficient stock
– we cannot deliver to your area
– there are adverse circumstances outside our control

If we have to cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card within 10 working days of your order. We will not be obligated to offer any form of compensation for a cancelled order by us. 


If you wish to return any items then you can cancel your order within 14 days of delivery to arrange a full refund. The complete gift box will need to be returned within 14 days of notifying us. To be eligible for a return, your gift box must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Details of the return address and confirmations will be supplied at this time. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for returned items that are lost in transit. If you do not return the goods or do not pay the cost of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.


If the item was purchased as a gift and was shipped directly to you as a gift recipient, we will issue the refund to the purchaser and he/she will find out about your return.

Customer Details

We never sell or pass on our customer details. In addition we do not store customers’ credit card details.  If you pay online then your payment will be processed using secure encryption which means that we never even see your credit or debit card details.


This website, like other online stores, uses cookies to gather anonymous statistics about how visitors use the site and to store browsing information which enables you to use our shopping cart and checkout. By using our website you agree that we can place cookies on your device e.g. computer, tablet, etc. If you would prefer not to have cookies placed on your device then you can change your settings under the Internet Options or settings of your browser. However this may mean that our website and others that you visit will not perform properly.

Liability Disclaimer

The entire liability of The Giving Box for any claim shall not exceed the price of the products or services supplied by The Giving Box.  Every effort has been made to ensure that this website is free from any computer viruses or similar. However The Giving Box cannot be held responsible for any damage or loss incurred by using this website.

Third Party Links

The Giving Box are not be responsible nor liable for your use of any other websites which may be accessed via links within this website. The Giving Box is not responsible for their content. Any such links are provided as a service to users of this website and their inclusion in this website does not constitute an endorsement by The Giving Box.

Intellectual Property

The Giving Box logo, website and site content cannot be copied or edited without our express prior written permission. All designs are protected by copyright.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with Scots law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Scottish courts.